1. Appointments and Cancellation Policy

If you need to reschedule or cancel your appointment, please inform us 48 hours prior to your appointment. Failure to give us 48 hours notice will result in the loss of your appointment from your prepaid course of treatment or your deposit for individually paid treatments. Progen Aesthetics sends out an email reminder for the appointment at least 48 hours prior to your appointment.

Please arrive at least 10 minutes prior to your appointment so that any necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment. Progen Aesthetics will aim to keep your appointment run according to an arranged time where possible; however, should we need to cancel your appointment at short notice, we will make every effort to contact you in advance.

Prior to your appointment, we will inform you of any preparation required such as shaving, makeup removal, avoidance of sun exposure etc.
Please be aware that if you arrive at your appointment & it is deemed to be unsafe to continue with your treatment by our technician due to tanning and sun exposure, your appointment may be postponed to a later time.

Please be advised makeup, deodorant, perfume and oil-based products must be removed before treatment.
Practitioners will cleanse the area however we cannot be held responsible for all of the above products that may lay dormant in the skin pores and can cause an adverse reaction.

2. Lateness Policy

If arrival is delayed it is not always possible for us to accommodate your full appointment, which means your appointment time may have to be shortened or cancelled. We will always try to accommodate last-minute changes if we can however this is only if the appointment is available for a later time.

3. Refund Policy

All treatments require a 50% deposit. Progen Aesthetics may provide a full or partial refund for any unused laser treatments if the request is made due to medical reasons. Please contact us on info@progenaesthetics.com for a refund request. We will do our best to assist and support you.

4. Liability Policy

Progen Aesthetics will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client. It is the client’s responsibility to ensure that he/she provides us with all relevant medical details prior to each treatment. We will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Progen Aesthetics staff regarding the care of a treated area.

5. Complaint Policy

We always try to give the best service possible, but there may be times when you feel that this has not happened. you are entitled to submit a complaint, either verbally, by telephone or in writing to info@progenaesthetics.com

6. Payment Policy

Correct payment must be received before treatments can be scheduled and commenced. Generally, this is a 50% deposit or in full. If you refuse to pay in advance, we have the right to refuse your treatment.

7. Gift Cards:

Gift cards are currently valid for 12 months from the date of purchase. The expiry date is printed on the card. After this time, gift cards are non‐ refundable.
We reserve the right to change or add new offers at any time. Progen Aesthetics gift cards can be used as full or part payment towards a treatment or a package of treatments. Gift cards cannot be used to purchase additional gift cards online or for any products.
Gift cards are non‐transferable but can be upgraded for an additional cost, subject to availability.
Gift cards cannot be exchanged for cash or redeemed against existing bookings where payment has already been made.
Please note that we are unable to extend expiry dates if gift cards are unused.

Packages

The savings specified for each package are calculated on the normal per treatment price and not pre-paid prices.
Clients may purchase as many packages as they like, however payment must be made upfront in full and the terms of our refund policy apply.

The full amount of the package is payable prior to commencement of any treatments. Bookings must be made for each treatment within the package.
Appointments cancelled, missed or changed without 48 hours’ notice will be deemed to have been taken and deducted from the client’s package.
Treatments included in each package cannot be exchanged for other treatments.

Our Therapist will advise clients on the recommended time frames for each treatment within the package purchased, however it is the client’s responsibility to ensure they book in their treatments in advance so that there are available appointments

All packages have a 12 month expiry on redemption of treatments.
Not to be used in conjunction with any other offer or promotion.

8. Children Policy

Children are welcome into our clinic; however they cannot wait in the treatment room for safety reasons. Our staff are regrettably not able to supervise children during treatments for health and safety and insurance purposes. We politely ask that you do not bring your children along with you unless they are supervised by another adult.

9. Drunk or under the influence of drug substances

The staff at Progen Aesthetics will refuse treatment to any clients who are disruptive and obviously under the influence of alcohol or drugs.